Return & Refund Policy
Last Updated: July 2026
At MS Furniture Gallery (est. 2016), we take pride in the structural integrity, luxury fabrics, and premium woods used in our products. If you are not completely satisfied with your purchase, we are here to assist with replacements and returns.
1. Return Window
We offer a **7-day return and replacement window** from the date of physical delivery at your registered address. To qualify for a return or replacement:
- The item must be in its original condition without signs of manual damage, scratching, or unauthorized alterations.
- Any accessories, pillows, covers, or assemblies delivered with the product must be returned together.
2. Damaged on Delivery (Transit Coverage)
We double-check all items before dispatch. However, in the rare event of transit damage (e.g. glass breakage, fabric tear, wood chip):
- Please inspect the furniture upon arrival at your home while our delivery team is present.
- Notify us immediately via WhatsApp or phone call at +91 96766 67998. We will arrange a free-of-charge replacement or structural repair at your doorstep.
3. Custom Order Refund Exclusion
Please note that bespoke or custom-made items built to specific measurements, customized fabric colors, or custom layouts cannot be returned for a refund unless they contain manufacturing defects or do not match the dimensions agreed upon during your WhatsApp order coordination.
4. Processing of Refunds
Once a return is received and inspected at our Rajampet showroom, we will coordinate the refund directly with you. Refunds are processed via bank transfer, UPI, or cash refund (for showroom walk-ins) within **3 to 5 business days**.
5. Support Contact
To initiate a return request, please contact our support team:
- WhatsApp Hotline: +91 96766 67998
- Support Phone: +91 90326 11016
- Email Address: msfurnitureglry@gmail.com